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Exchanges and Returns

Our exchange and return policy is simple and straight forward. Just email us the following at

support@caramelandlollie.com and we will reply you within 3 working days.

All exchange and return requests will be handled on a case by case basis. 

  1. Customer details (name, phone number and delivery address)
  2. Order number (will be easier if you can provide this)
  3. Item number and description
  4. Reason for exchange or return