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Shipping and Delivery

Normal Postage (Singapore Deliveries)

  • Local deliveries through normal postage via Singpost is FREE for all purchases.
  • Your package will be delivered within 2 to 7 working days to your mailbox.
  • This mode of delivery is untrackable and Caramel + Lollie cannot be held responsible for any lost-in-mail occurrences. However, in such cases, we will do our best to coordinate and work with Singpost to retrieve the lost items.
  • If the package cannot be fitted into your mailbox, a notification slip will be left either at the door or in the mailbox and you can collect it within 10 days at the nearest Post Office.

 

Registered Postage (Singapore Deliveries)

  • Local deliveries through registered postage via Singpost chargeable at SGD3.00 per delivery.
  • A tracking number will be sent to you via email and your package will be delivered within 2 to 7 working days.
  • If no one is at the delivery address to receive the package, a notification slip will be left either at the door or in the mailbox and you can collect it within 10 days at the nearest Post Office.
  • Registered packages can be tracked using the tracking number at http://www.singpost.com.sg

 

Courier Delivery (Singapore Deliveries)

  • We have partnered with TA-Q-BIN for our local courier deliveries.
  • Local deliveries through TA-Q-BIN is FREE for purchases at SGD80.00 and above.
  • Purchases below SGD80.00 is chargeable at SGD5.00 per delivery.
  • A tracking number will be sent to you via email and your package will be delivered within 2 to 7 working days.
  • Customer or addressee (anyone living at the address) will be required to sign for the package at the door.
  • Your package can be tracked using the tracking number at http://sg.ta-q-bin.com/

 

International Deliveries

  • We ship internationally via Singpost registered Airmail.
  • A tracking number will be sent to you via email and the estimated delivery date should be within 7 to 14 working days from the order date. This is applicable for most major cities, however we cannot guarantee a delivery date due to the lack of control over the local delivery services in your country.
  • Please email us at support@caramelandlollie.com for more shipping information.
  • Your packages can be tracked using the tracking number at http://www.singpost.com.sg
  • Please refer to below for rates to various destinations:

 

** Estimated weight per item ranges between 80g (0.08kg) to 200g (0.2kg)